Southern Speech Pathology Services,LLC dba Collective Therapy
Privacy Policy & Terms and Conditions
Effective Date: January 10, 2025
Last Updated: January 21, 2025
Collective Therapy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information related to our messaging campaigns in compliance with A2P 10DLC requirements and applicable regulations.
Information We Collect:
Data Collection
We collect various types of information when you interact with our website and services, which may include:
- Personal Information: This may include your name, email address, phone number, postal address, and other personal details you provide directly through our forms or communications.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, pages visited, and timestamps of your interactions.
- SMS Information: If you opt-in to receive SMS messages, we may collect your phone number as part of the consent process.
Data Use
We use the information collected for the following purposes:
- Provide Services: To communicate with you regarding our services, including appointments, updates, and customer support.
- Improve User Experience: To better understand and enhance the accessibility, usability, and effectiveness of our website and services, ensuring that they meet the needs of individuals seeking occupational and speech therapy support.
- Marketing Communications: With your consent, to send you promotional messages, updates, or special offers related to our services.
- SMS Communications: If you opt-in to receive SMS messages, we may use your phone number for text message notifications related to the services you have requested, such as appointment reminders, follow-ups, and general communications. We will not use your phone number for marketing purposes without your explicit consent.
Data Sharing
We do not share your personal data with third parties for marketing purposes unless you have provided explicit consent. Specifically, with regard to SMS communications:
- SMS Opt-In: Phone numbers collected as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
- We may share your data with trusted service providers who assist us in providing our services, such as email delivery services, payment processors, and analytics providers. These third parties are required to keep your information confidential and are prohibited from using your data for any other purpose.
User Rights
You have the following rights regarding your personal data:
- Access: You can request to access the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete personal data.
- Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
- Opting-Out: You can opt out of receiving marketing communications by following the instructions in our emails or SMS messages. If you opt-out, we will cease sending you marketing messages, but we may continue to send you transactional messages related to services you have requested.
Data Protection
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. These measures include encryption, secure servers, and access controls.
Cookies and Tracking
We use cookies and other tracking technologies (such as Google Analytics) to enhance your experience on our website, analyze usage patterns, and provide personalized content. By continuing to use our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.
SMS Terms and Conditions
SMS for Consent Communication
By opting in to receive SMS communications from Collective Therapy, you consent to receive text messages related to our services. These messages may include appointment reminders, service updates, and customer support. Your phone number will not be shared with third parties or affiliates for marketing purposes.
Types of SMS Communications
- If you have consented to receive text messages from Collective Therapy you may receive messages such as appointment reminders, follow-up on requests, and general updates about the services you have interacted with.
- Example: "Hello! Thank you for contacting Collective Therapy. How can we assist you today? Reply STOP to opt-out at any time. Message and data rates may apply. For help, reply HELP or visit our "https://www.collectivetherapyga.com/privacy-policy.html"
Message Frequency
The frequency of messages you receive may vary depending on the service or program you have opted into.
For example:
- Appointment Reminders: Typically 1–3 messages per appointment.
- Promotional Updates or Informational Messages: Up to 5 messages per month.
Specific frequency details will be disclosed at the time of opt-in. If you have further questions, reply "HELP" or contact our support team.
Potential Fees for SMS Messaging
Please note that your mobile carrier may charge standard message and data rates for each SMS sent or received. The charges vary depending on your carrier and plan.
Opt-In Method:
Patients will opt-in to receive SMS communications by providing their phone number via our website form at
"https://www.collectivetherapyga.com/contact.html" or by opting-in using our intake forms. By providing your number, you agree to receive text messages as part of our service-related communications.
Opt-in Data:
When you provide consent via Collective Therapy's intake form by ticking the opt-in box, we collect:
- Your name
- Your phone number and/or email address
- The method of opt-in (e.g., web form, SMS keyword)
Opt-Out Method:
To stop receiving SMS communications from us, you may reply with the word STOP to any received message. Once you opt-out, you will no longer receive text messages from us.
Upon opting out:
- You will receive a confirmation of your opt-out request.
- No further messages will be sent unless you re-opt-in.
- You may opt back in at any time by replying START.
Standard Messaging Disclosures
- Message and data rates may apply.
- Message frequency may vary.
- You can opt-out at any time by texting "STOP."
- For assistance, text "HELP" or visit our "https://www.collectivetherapyga.com/privacy-policy.html".
Opt-Out Instructions
You may opt out of receiving messages from Collective Therapy at any time by replying "STOP" to any message.
Upon opting out:
- You will receive a confirmation of your opt-out request.
- No further messages will be sent unless you re-opt-in.
HELP Requests
To request assistance, reply "HELP" to any message, or contact Collective Therapy directly through the following channels:
- Email: [email protected]
- Phone: (478) 595-0317
- Website: https://www.collectivetherapyga.com/contact.html
Message Interactions:
Details of your interactions with our messages, such as confirmations, HELP requests, and STOP requests.
Device and Usage Data:
Non-personally identifiable information, such as device type, message delivery status, and message interaction frequency.
How We Use Your Information
We use your information to:
- Deliver messages you have opted in to receive, including appointment reminders, surveys, or other informational updates.
- Respond to HELP requests and provide support.
- Ensure compliance with STOP requests to cease further communications.
Subscriber Consent and Disclosures
By opting in via our intake form, you agree to:
- Receive recurring messages related to the service(s) provided.
- Acknowledge that "Message and Data Rates May Apply."
- Access HELP instructions and STOP options.
- Be informed that message frequency may vary depending on the program you subscribe to.
- Confirm that you are at least 18 years old (or the age of majority in your jurisdiction) if the content is age-restricted.
- A clear description of the type of messages you will receive.
- Disclosure that message frequency may vary.
- References to our Privacy Policy and Terms & Conditions, which are attached below.
- Confirmation of age eligibility, where applicable.
Age Disclosure
For campaigns involving age-gated content, users must confirm they meet the required minimum age before subscribing. By opting in, you confirm that you:
- Are at least 18 years old (or the age of majority in your jurisdiction).
- Understand that age-restricted content will only be sent to eligible subscribers.
Embedded Links and Phone Numbers
Messages may contain embedded links or phone numbers to direct you to secure resources, such as:
- Appointment confirmation pages
- Support contact information
Data Protection and Retention
We implement robust security measures to protect your data from unauthorized access or disclosure. Information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Compliance with A2P 10DLC Guidelines
Southern Speech Pathology Services, LLC adheres to the following A2P 10DLC requirements:
- Subscriber Opt-in: Opt-in details are clearly disclosed during the intake process, including brand name, message frequency, and opt-out/HELP information.
- Subscriber Opt-out: STOP instructions and confirmation messages are provided upon opting out.
- HELP Information: Patients can request help by texting HELP or contacting the office by phone.
- Privacy Assurance: Opt-in data is never shared with third parties for marketing purposes.
- Sample Messages: All messages identify the brand and include opt-out instructions.
Contact Us
For questions about this Privacy Policy, you can contact us at:
- Email: [email protected]
- Phone: (478) 595-0317
- Website: https://www.collectivetherapyga.com/contact.html
Sample Messages
- Opt-in Confirmation: "Thank you for opting in to receive messages from Southern Speech Pathology Services, Llc. Message frequency may vary. Msg data rates may apply. Reply HELP for support. Reply STOP to cancel. By opting in, you confirm you are at least 18 years old."
- HELP Response: "Thank you for reaching out to Southern Speech Pathology Services, LLC. For assistance, please call us at (478) 595-0317 or email us at [email protected]. Reply STOP to cancel messages."
- STOP Confirmation: "You have successfully opted out of messages from Southern Speech Pathology Services, LLC. You will receive no further messages."
- Survey Message: "Hi _______ , would you please take a minute and write a review for us here: _______. It would help other patients just like you know how we are doing! Thank you!"
TERMS AND CONDITIONS
You agree to receive informational messages (such as appointment reminders, account notifications, and other updates) from Southern Speech Pathology Services, LLC dba Collective Therapt. Message frequency varies depending on your interactions and service subscription. Standard message and data rates may apply. For help, reply HELP to any message or email us at [email protected]. You can opt out of receiving messages at any time by replying STOP.